FAQS
Our "Custom Luxe Wigs" are lace frontal/closure wigs that are machine weft. They are made with 3-4 full bundles which makes it thicker and fuller than most Pre-made "Lace Frontal Wigs". Pre-made lace frontal/closure wigs are also machine wefted, the only difference is they are about 150% -180 % density which is equivalent to 2 - 2 & 1/2 bundles with a frontal or closure.
"Customize Your Wig" option is simply for you to skip a trip to your hairstylist especially with everything that's going on. It's solely for your new wig to arrive at your doorsteps fully customized , making it an easy install process for you to install it yourself. This option DOES NOT INCLUDE THE WIG . You must chose a wig separately from one of our collections i.e Pre-made lace frontal/closure wigs AND in addition add them both to your cart if you want your wig to arrive ; pre-plucked, bleached knots, edges laid and the wig styled. (Example shown on Customize Your Wig page)
Yes all of our wigs come slightly pre-plucked, making it easy to install for beginners
We have a standard 24-48 hour processing time prior to the shipment of all orders, regardless of shipping option selected at check out.
Our "Customize Your Wig" and Custom Luxe Units take an additional 5-7 Business days to be fully customized. Our standard shipping takes within 2-3 business days, this excludes weekends.
You will receive a confirmation email once your order has been shipped out along with a tracking number.
Super Thin HD Lace would be the thinnest in quality. It is also the most delicate base accessible. Perfect for use within the front, since it is invisible and doesn’t show as much as Swiss lace. It is durable, natural, comparatively soft. Swiss lace is slightly thicker as compared to the Super HD lace in quality. This doesn’t mean that it truly is visible. Believe it or not this lace can also be a superb lace for the front, as you cannot see it. It’s also a lot more tough in strength. Most customers prefer Super Thin HD Lace but it varies.
Depending on the Collection you choose from ; Our Brazilian Collection will last you from 8 months - a year with the proper care. Our Malaysian Collection will last you 1-2 years with the proper care. Lastly Our Raw Collection which is the highest quality hair and most durable hair will last you 3 years or even longer with the proper care. Proper care includes washing and conditioning the hair at least 2-3 times a month.
We do not accept Returns or Exchanges. All Sales are Final.
Unable to find satisfactory answers ?
Contact Support